Terms and Conditions
Terms and Conditions
Last Updated: June 2026
Welcome to Borderless Bazzar ("Borderless Bazzar", "we", "our", "us"). By accessing our website, mobile applications, services, or placing an order through Borderless Bazzar, you agree to comply with and be bound by these Terms and Conditions.
If you do not agree with any part of these Terms, please refrain from using our services.
1. About Borderless Bazzar
Borderless Bazzar provides cross-border shopping assistance and logistics services that enable customers in Nepal to purchase products from international and regional e-commerce platforms, including but not limited to Amazon India, Myntra, Flipkart, Ajio, Nykaa, Alibaba, AliExpress, and other supported marketplaces.
We facilitate procurement, payment processing, customs handling, logistics coordination, and final delivery to Nepal.
2. Eligibility
You must:
Be at least 18 years old or have permission from a parent/guardian.
Provide accurate information during registration and ordering.
Use the platform only for lawful purposes.
Not attempt fraudulent transactions or abuse our services.
3. Order Placement
Customers may place orders by:
Submitting product links through our platform.
Using instant quote services.
Requesting manual quotations.
Ordering from supported integrated stores.
Submission of an order request does not guarantee acceptance.
Borderless Bazzar reserves the right to reject, cancel, or modify any order due to availability, pricing changes, policy restrictions, customs regulations, or supplier limitations.
4. Pricing and Exchange Rates
Displayed prices may include:
Product cost
Currency conversion
Service fees
Import handling
Logistics costs
Customs-related expenses
Applicable taxes
Exchange rates displayed on our platform are subject to change unless explicitly locked at checkout.
Borderless Bazzar reserves the right to revise quotations if supplier pricing changes before payment confirmation.
5. Payment Policy
Prepayment Requirement
To ensure transaction security and procurement commitment, all orders require advance payment before processing.
Borderless Bazzar will not initiate procurement until the required payment has been successfully received and verified.
eSewa Escrow Policy
To build trust for first-time customers, Borderless Bazzar may allow payment through eSewa Escrow.
However:
eSewa Escrow is available only for a user's first completed order.
Borderless Bazzar reserves the right to approve or reject Escrow eligibility.
Future orders may require direct payment methods.
Abuse of Escrow services may result in account restrictions.
Accepted Payment Methods
We may accept:
eSewa
Fonepay
Bank Transfer
Mobile Banking
Other approved payment gateways
Available methods may vary over time.
6. Product Availability
Borderless Bazzar does not own or control third-party marketplaces.
Therefore:
Products may become unavailable.
Prices may change without notice.
Sellers may cancel listings.
Marketplace restrictions may apply.
If a product becomes unavailable after payment, customers may receive a refund or alternative solution at our discretion.
7. Shipping and Delivery
Estimated delivery times are provided for guidance only.
Actual delivery may be affected by:
Customs inspections
Supplier delays
Public holidays
Weather conditions
Transportation disruptions
Regulatory requirements
Borderless Bazzar is not liable for delays beyond our reasonable control.
8. Customs and Import Regulations
Customers acknowledge that imported products may be subject to:
Customs inspections
Regulatory restrictions
Import limitations
Government requirements
Borderless Bazzar will make reasonable efforts to facilitate compliance but cannot guarantee clearance of restricted products.
9. Restricted and Prohibited Products
Customers may not order:
Illegal products
Weapons or weapon components
Narcotics and controlled substances
Counterfeit goods
Restricted chemicals
Hazardous materials
Any item prohibited by Nepalese law
Borderless Bazzar reserves the right to refuse such orders without notice.
10. Order Cancellation
Orders may be cancelled:
Before Procurement
Cancellation requests may be accepted before procurement begins.
After Procurement
Once procurement has started, cancellations may not be possible.
Any applicable fees, supplier charges, or processing costs may be deducted.
11. Refund Policy
Refunds may be issued when:
An order cannot be fulfilled.
The supplier cancels the order.
Payment errors occur.
Borderless Bazzar determines fulfillment is impossible.
Refund processing times may vary depending on payment providers and banking systems.
Service fees, payment gateway fees, and non-recoverable costs may be deducted where applicable.
12. Product Inspection
Borderless Bazzar may inspect packages for:
Product verification
Damage assessment
Accuracy confirmation
Compliance with regulations
Such inspections are performed to improve service quality and reduce fraud.
13. User Accounts
Users are responsible for:
Maintaining account security.
Protecting login credentials.
Ensuring information remains accurate.
Borderless Bazzar is not responsible for unauthorized access resulting from user negligence.
14. Limitation of Liability
To the maximum extent permitted by law:
Borderless Bazzar shall not be liable for:
Indirect damages
Lost profits
Business interruptions
Marketplace seller misconduct
Customs delays
Supplier errors
Force majeure events
Our liability shall not exceed the amount paid for the affected order.
15. Intellectual Property
All content, logos, branding, designs, graphics, software, and website materials are the property of Borderless Bazzar unless otherwise stated.
Unauthorized reproduction or distribution is prohibited.
16. Privacy
Use of our services is also governed by our Privacy Policy.
By using Borderless Bazzar, you consent to our data collection and processing practices.
17. Changes to These Terms
Borderless Bazzar may update these Terms at any time.
Continued use of our services after updates constitutes acceptance of the revised Terms.
18. Contact Information
For questions regarding these Terms and Conditions, please contact:
Website: www.borderlessbazzar.com
Support: Through our official support channels listed on the website.
19. Acceptance
By accessing, registering, ordering, or using Borderless Bazzar services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.